Wholesale Terms & Conditions

BORRO CZECH, spol. s r.o.
Company ID (IČO): 25545833
VAT ID (DIČ): CZ25545833
Registered Office: Kaštanová 529/75, 620 00 Brno – Brněnské Ivanovice, Czech Republic
Registered in the Commercial Register under File No. C 32404 at the Regional Court in Brno

Effective from: 01.12.2025

1. General Provisions

1.1. These Terms & Conditions govern the contractual relationship between BORRO CZECH, spol. s r.o. (the “Supplier”) and registered wholesale buyers (the “Buyer”) who purchase goods through the Supplier’s B2B portal.

1.2. These Terms & Conditions form an integral part of every order. By submitting an order, the Buyer confirms that they have read, understood, and agreed to them.

1.3. The B2B portal is intended exclusively for business entities (B2B) and not for consumers.

2. Buyer Registration

2.1. Registration is required to access wholesale prices and place orders.

2.2. The Buyer must provide accurate and complete information during registration. The Buyer is fully responsible for the correctness of the provided information.

2.3. The Supplier reserves the right to refuse, suspend, or cancel registration in case of a breach of these Terms or outstanding debts of the Buyer.

3. Product Offer and Pricing

3.1. The products displayed on the B2B portal are not a binding offer. They represent a non-binding presentation of available goods.

3.2. Prices are listed excluding VAT, unless stated otherwise.

3.3. The Supplier may adjust prices due to changes in purchase costs, logistics, currency rates, or other relevant factors. The price valid at the moment of order confirmation is binding.

4. Ordering Goods

4.1. The Buyer places orders exclusively through the B2B portal or another method agreed with the Supplier.

4.2. No minimum order quantity applies. The Buyer may order cartons or other packaging units as listed for each product.

4.3. The order becomes binding upon confirmation by the Supplier (via email or through the portal interface).

4.4. The Supplier may reject an order, particularly due to stock unavailability, outstanding invoices, or other justified reasons.

5. Payment Terms

5.1. The standard payment term is 100% advance payment, unless otherwise agreed in writing.

5.2. The invoice is issued after the order is confirmed. The due date is stated on the invoice.

5.3. Goods are dispatched only after the full payment has been credited to the Supplier’s bank account.

5.4. In case of delayed payment, the Supplier may charge statutory late-payment interest and suspend further deliveries.

6. Shipping and Delivery

6.1. Shipping may be arranged either by the Supplier or the Buyer, depending on mutual agreement.

6.2. Delivery costs are determined individually based on order volume, pallet type, distance, and other logistics factors.

6.3. If the Buyer arranges transportation, the goods are delivered EXW from the Supplier’s warehouse.

6.4. The risk of damage to the goods transfers to the Buyer at the moment the goods are handed over to the Buyer or the first carrier.

7. Goods Acceptance and Inspection

7.1. The Buyer must inspect the goods immediately upon receipt, particularly regarding quantity, packaging integrity, and any visible damage.

7.2. Visible damage to the goods or packaging, as well as any missing parts of the delivery (e.g., missing cartons or an incomplete pallet), must be recorded in the carrier’s delivery note. Without such a record, later claims for damaged or missing goods may not be accepted.

8. Claims and Complaints

8.1. The Buyer may submit a claim in cases of:

• missing quantities,
• visible damage to the goods,
• defective or expired goods, unless this was agreed beforehand.

8.2. Claims must be submitted without delay, no later than 48 hours after receipt, unless it concerns hidden defects.

8.3. Claims must include photographic documentation, batch/lot number, and a description of the issue.

8.4. The Supplier will assess each claim individually and notify the Buyer of the outcome. Claims may be resolved by replacement goods, discounts, or credit notes.

9. Order Cancellation and Changes

9.1. The Buyer cannot unilaterally cancel a confirmed order without the Supplier’s consent.

9.2. Goods ordered specifically for the Buyer (e.g., full pallets, special editions, or custom imports) cannot be cancelled after order confirmation.

9.3. Changes to the order may be made only if agreed by both parties.

10. Retention of Title

10.1. The Supplier retains ownership of the goods until the full purchase price has been paid.

10.2. Until full payment, the Buyer must handle the goods in a way that prevents damage or devaluation.

11. Liability and Warranty

11.1. The warranty corresponds to the Best Before Date (BBD) stated on the product, unless agreed otherwise.

11.2. The Supplier is not liable for damages resulting from improper storage, incorrect handling, resale contrary to legislation, or third-party interference.

12. Personal Data Protection

12.1. Personal data is processed in accordance with applicable laws and the Privacy Policy published on this website.

12.2. By using the B2B portal, the Buyer confirms that they have read the Privacy Policy.

13. Confidentiality and Trade Secrets

13.1. Prices, logistics conditions, and internal information provided by the Supplier are confidential.

13.2. The Buyer may not disclose such information to third parties without prior written consent, unless required by law.

14. Final Provisions

14.1. The Supplier may update these Terms & Conditions. The new version becomes effective upon publication on the B2B portal.

14.2. All legal relationships between the Supplier and the Buyer are governed by the laws of the Czech Republic.

14.3. Any disputes will be resolved before the competent courts according to the Supplier’s registered office.